Green Valley Nutrition CBD | 100% Risk-Free Guarantee

Risk-Free Returns

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Enjoy total peace of mind when shopping for CBD products with our 100% Risk-Free Guarantee. We want you to love our products or your money back!

Customers may return any merchandise purchased from Green Valley Nutrition within 30 days. To initiate a return, simply tap the button below or log into your account and select "create a return". Please make sure you have your proof of purchase or order number ready so that we can best assist you with your return.

When preparing the items you are returning for shipment, please package all items in the original packaging or in another secure manner, and be sure to include your receipt. Once your return is received and approved, a refund will be processed, and a credit will be automatically applied to the original method of payment within 3-5 business days.

Creating a return is easy

Please send your purchase and receipt to:
Returns Dept.
Green Valley Nutrition™
PO Box 6245
Charlottesville, VA 22906

You will be responsible for paying any shipping costs associated with returning your item. Shipping costs, if any, are non-refundable. If a package doesn't arrive and you don't use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you. International customers whose orders are not deliverable due to local regulations or customs seizure are not eligible for return or refund.

We cannot accept returns on items that are not purchased directly from Green Valley Nutrition. For products purchased from a third-party (e.g., brick and mortar store or online distributor), please return products with proof of purchase directly to the third-party, which will be subject to their return policy. If you have any problems with your vendor, we'd love to know about it. Please reach out to us directly in such a case. We will not refund or replace items for products purchased from unauthorized sellers (eBay, Groupon, etc). We reserve the right to refuse returns on orders for any reason.

We make every effort to package your order so that it will arrive in great condition. Unfortunately, sometimes items may be damaged during shipment. We understand your frustration when this happens, and we will do everything we can to replace the product as quickly as possible. If you have received a damaged item, please e-mail us at support@greenvalleynutrition.com or call us at +1 434-207-8577. Give us your name, order number and the item number that was damaged and we will arrange for the damaged item to be replaced immediately.

Start a return Contact support

Wholesale Orders

Wholesale customers have 30 days from delivery date to submit a return request. We will issue store credit equal to the purchase price minus a 30% restocking fee to these orders. Any damage from shipping or missing order must be reported to us within 14 days of receipt of the product. Please be sure to inspect your product once you receive it. Any item not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. All returns must be received within 30 days of return authorization issue date. Customer will be responsible for return shipping costs if the return is not due to our error. Shipping costs are non-refundable. If you use our label, the cost of return shipping will be deducted from your refund.

Green Valley Nutrition has no obligation to buy back products. Products used outside the manufacturers specification or which show signs of misuse may not be returned. Returns on wholesale orders will only be accepted if the products are unused and in resalable condition, including unmarked, undamaged and complete packaging. Special order items are not eligible for return.